The 2026 Electricity Code review process is underway.
The Electricity Code Consultative Committee (ECCC) has reviewed all parts of the Code and is now seeking comments on 4 areas of change to retailers’ obligations. The ECCC will consider feedback received during the public consultation before providing a Final review report to the ERA in late November 2026.
Public consultation on the ECCC's Draft review report is open until 4 pm (WST) Wednesday 30 September 2026.
More detail on the four topics is available in the ECCC's Draft review report (below).
1. Overpayments and Overcharging
Amending the Code to differentiate overpayments (cl. 31) from overcharging (cl. 30), requiring retailers to respond consistently, reach out to customers promptly and be responsive to the customer’s choice when returning outstanding money.
2. Entitlement to consumption data
Introducing a new obligation on retailers to make bulk-downloads of consumption data available to all small use customers.
3. Family violence provisions – Vulnerable customers
Improving protections to customers experiencing family violence (vulnerable customers) by restricting debt referral and removing the currently very limited ability for retailers to request written evidence of family violence.
Increasing the obligation on retailers to provide training on family violence to staff.
Allowing any customer to request additional account protections. This will benefit those who have chosen not to disclose their experience of family violence to their retailer.
4. Pre-payment meters (PPM)
Requiring retailers to offer more than one recharge option to PPM customers.
If the ERA proposes to amend the Code, the Draft decision will be referred to the ECCC in early 2027 for additional public consultation.
For enquiries about the ECCC, please contact the secretariat.